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1. #My passport for mac 1tb is syncing then not syncing mac os
2. #My passport for mac 1tb is syncing then not syncing install
3. #My passport for mac 1tb is syncing then not syncing update
4. #My passport for mac 1tb is syncing then not syncing Offline

#My passport for mac 1tb is syncing then not syncing install

My assumption is that the web app should be the most "pure" version since it's basically the database.but why doesn't it match on the other devices which essentially use the same cloud database as a starting point? At bare minimum discrepancies should be synced up correctly with a clean install at a bare minimum.

#My passport for mac 1tb is syncing then not syncing Offline

There is no real desktop client data base any longer, that could dominate the content on the server. Same with iOS, all real data is downloaded from the server (exception: Offline notebooks). With v10, all clients depend on the server data base. What I simply do not understand is how syncing could possibly fail this way. I appreciate the suggestions but these are things that I have tried before.

#My passport for mac 1tb is syncing then not syncing update

But how can I know if the sync is truly working? Check every one of my ~4k notes? Additionally, my concern is that if I rely on the legacy version which is no longer being developed and updated, at what point do I do a security update or OS install and it stops working completely? Using legacy software is usually a stopgap for short period of times, but these problems are long-term and do not seem to be getting any better. Yeah, I can try support, but last time I waited more than two weeks for a reply, and that reply was basically "we can't help you, try using the legacy version, here, take an extra gig of transfer data to try to fix your problem." And as far as the legacy app goes, it does seem to work similar to the web app (currently it shows the same sync level I think as the web app I believe). And here I've gone and wasted another half hour yelling at the clouds. I experience far too many issues for my experience to be an anomaly. I know that the theory is that the detractors are a vocal minority but I cannot believe that. On a personal note I am heartbroken by how this product has gone from being completely reliable to having issues multiple times a day, literally every single day, doing very mundane tasks like editing notes, making notes, and scanning documents to file in notebooks. Given that none of my other concerns have been addressed by EN staff I'm not expecting much but I wanted to share in case others are having these issues. This is clearly not a product that is working correctly across multiple platforms. Essentially I have three versions of the app with three different sets of information.

#My passport for mac 1tb is syncing then not syncing mac os

The web app has still not synced up the notebook in question (now at 25 minutes) and the Mac OS version hasn't synced the notebook correctly in more than 24 hours. the note was not there.Īt the end of the day, the app does not sync correctly and this can't be blamed on just timing. The web app opened to the note, but when I clicked on the notebook that contained that note. I clicked on that "internal" link, which then opened in the web app. I then went back to MacOS which still couldn't see the scanned note, but correctly synced the existing note so I could see the internal link that I had just pasted in iOS. So I copied the internal link in iOS, then pasted it into an existing note in iOS. The Mac application does not show ANY of the documents including the two scannable documents that have been sitting in the notebook for over 24 hoursįurthermore, even the sync fail is unreliable: I scanned a document using Rocketbook, and was unable to find the note in my MacOS.

The web application shows all of the documents but does not show the new title that was edited in iOS (currently 18 minutes since the edit)

IOS app shows all of the documents with the title of the scanned document edited in iOS correctly changed This includes a regular text based note, a scanned document using the EN iOS app to create note and scan document, and then I have two documents that I scanned using Scannable yesterday.

To explain this I created several notes on my phone to test the sync (see screen shots below). Whenever I create a note in iOS it does not sync correctly with the web app, and does not sync at all with the Mac OS app. Notes are not syncing properly between the iOS app, the web app, and the Mac App.